🚚 Shipping & Delivery Policy

Effective Date: October 25, 2025
Company Name: HI ODIAN
Website: https://hiodian.com
Address: Village: Muniguda, Dist: Rayagada, Odisha, 765020, India

1. Overview

At HI ODIAN, we aim to deliver your favorite styles quickly and safely.
This Shipping Policy outlines our delivery timelines, charges, and process for orders placed on https://hiodian.com.

2. Shipping Coverage

We currently deliver across India, including major cities and towns.
For remote or restricted locations, delivery may take longer or may not be available.
You will be notified if your address is outside our serviceable area.

3. Processing Time

  • Orders are usually processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • Once your order is shipped, you will receive an email or SMS with tracking details.

4. Delivery Time

Estimated delivery time depends on your location:

  • Metro cities: 3–5 business days

  • Other cities & towns: 5–8 business days

  • Remote areas: up to 10 business days

Note: Delivery times may vary due to logistics issues, weather conditions, or festive seasons.

5. Shipping Charges

  • We offer free shipping on all prepaid orders above ₹999 (you can edit this threshold if needed).

  • For orders below ₹999 or for Cash on Delivery (COD), a small shipping fee may apply.

  • Shipping charges (if any) will be displayed at checkout before payment.

6. Order Tracking

Once shipped, you will receive a tracking link via email or SMS.
You can also track your order from the “My Orders” section on our website using your order ID.

7. Cash on Delivery (COD)

  • COD may be available on select pin codes.

  • Customers must provide accurate address and contact details for successful delivery.

  • Repeated COD rejections may result in account restrictions.

8. Delays or Issues

If your order is delayed or not received within the expected time:

  1. Check your tracking details.

  2. Contact our support team at hiodianoffice@gmail.com with your order ID.
    We’ll coordinate with our courier partners to resolve the issue quickly.

9. Damaged or Missing Items

If your parcel arrives damaged, tampered, or incomplete:

  • Please do not accept the package and inform us immediately.

  • If already accepted, contact us within 24 hours with photos and your order ID.
    We’ll investigate and arrange for a replacement or refund as per our Return Policy.

10. International Shipping

Currently, we do not offer international shipping.
We are working to expand our reach in the near future.

11. Contact Us

For any shipping or delivery queries, please contact:
📧 hiodianoffice@gmail.com
📍 HI ODIAN, Village: Muniguda, Dist: Rayagada, Odisha, 765020
🌐 https://hiodian.com

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